CC TIPS
Monthly suggestions and recommendations to help make your Crimson Circle experience smoother and easier!
How to Ensure You
Receive CC Emails
– and Don’t Miss MFA Codes!
✨AI Generated
Imagine this: you’re trying to log into your Crimson Circle account, but you’re stuck in email purgatory because the MFA code you need is nowhere to be found. Frustrating, right? You check and double-check your inbox, but nothing’s there. And it’s even worse if you’re trying to access a live webcast like ProGnost!
Before you rage-quit your email app and let your frustration bring up some grey aspects, let’s look at what might be going on and how to fix it. Spoiler: It’s not magic, just some (fairly simple) tech hurdles we can work through together.
And hey, no judgment—we’ve all been there, endlessly refreshing our inboxes hoping something new will happen!
1. Check that Spam Folder
First things first – have you checked your spam or junk folder? Sure, it’s like the dark, scary attic of your email, but trust us, sometimes treasures – like your MFA codes – could be hiding there.
If you spot an email from us in spam, you’ve got to pull a little email rescue mission. Safelisting is your hero move here. Think of it like rolling out the VIP red carpet for Crimson Circle emails – they’ll bypass spam and head straight to your inbox every time. (See below for the most important CC email addresses.)
How do you do it?
Add the Crimson Circle email address to your safelist (or “whitelist” in some email setups). If you’re not sure how, your email service provider’s support center can help.
Pro tip: Desktop email programs like Outlook, Thunderbird, or Apple Mail might also need safelisting because they sit behind firewalls (thanks, Norton and McAfee). Double-check those, too.
2. Is Your ISP Playing Gatekeeper?
Now, let’s talk about your ISP (Internet Service Provider). These are the folks who provide your email address – think Gmail, Yahoo, Outlook, Comcast, etc. They have spam-blocking measures in place, which is awesome… until they block the emails you actually want. Yep, Crimson Circle emails might be caught in their filters.
Take a moment to check your own ISP or email settings. Sometimes, your email provider might block emails without you even knowing. Here’s what to look for:
- Check your settings for blocked accounts
to make sure Crimson Circle isn’t on the list. - Disable any features related to Greylisting
(this is a filtering method some email providers use to delay or block emails from unknown senders). - Review your email filters
to ensure nothing is redirecting our emails to a hidden folder or outright rejecting them.
Using a smaller ISP? You might need to reach out to them directly and say, “Hey, stop blocking my Crimson Circle emails!” They should know what to do.
Want more details? Click here for a comprehensive guide that walks you through these steps for different email providers.
Now, next time your emails pull a disappearing act, don’t panic.
Check your spam folder, update your safelist, and peek into your ISP settings. Problem solved!
And remember, we’re here to help. Reach out to us anytime at customerservice@crimsoncircle.com, and let’s make sure those emails land exactly where they should – your inbox.
Helpful list of Crimson Circle email addresses
These are the addresses from which we generally communicate. Be sure they are safelisted!
customerservice@crimsoncircle.com – MFA codes, general assistance
news@crimsoncircle.com – Shaumbra Magazine and rare general announcements
events@crimsoncircle.com – Information on in-person and online events you’ve signed up for
angels@crimsoncircle.com – Special announcements and information for Crimson Circle Angels